Refund Policy
Last Updated: 22 September 2026
This policy applies to purchases of credits, subscriptions and AI-generation services on Gen AI Media. Please read it before making a purchase.
1General Policy
All completed purchases are generally non-refundable once credits or services have been successfully delivered or consumed.
2Case-by-Case Review
However, refund requests may be reviewed on a case-by-case basis in circumstances including:
- Duplicate transactions.
- Incorrect charges caused by a technical error.
- Failure to deliver purchased credits or services due to a verified platform issue.
- Other exceptional circumstances where the purchased service was not provided as described.
3Situations Generally Not Eligible for Refunds
Refunds will generally not be provided for successfully delivered or consumed AI-generation services, change of mind, dissatisfaction with subjective AI-generated results, or misuse of the service. These exclusions are subject to applicable law.
4How to Request a Refund
Customers should contact our support team with the relevant transaction details, including the transaction or order reference, payment date, amount and a description of the issue. We will review the request and the available payment and service-delivery records.
5Approved Refunds
Approved refunds will be returned to the original payment method where applicable.
6Your Statutory Rights
Nothing in this policy excludes or limits any refund or other remedy you are entitled to under applicable law.